Maintenance Support
Last Updated: Monday 10 November 2008
Outsourcing your network support or second-line IT support means putting your trust in a provider who can have a considerable impact on your business if it all goes wrong.
Cornerstone provides the specialist skills and experience to help you. People, rather than machines, man our support lines. So, the immediate benefit is no queuing. You’ll get straight through to experienced people who will own the problem and resolve it for you, without going through layers of first line and second line support.
We’re so confident you’ll see an immediate improvement in your IT support when you sign up to Cornerstone we’re happy to offer you a months free trial.
Click here to see our special offer.
Virtual IT support
Whilst we do offer on-site support, our customers really value the fact that within moments, and under the tightest security, our remote IT support experts can 'get inside your system' and see the problem for themselves.
The engineer can see first hand if the user is doing anything incorrectly, is able to identify software problems and fix them remotely. Speedy, cost effective support delivered electronically.
- Full telephone and remote support
- Response time Service level Agreement
- 4 hour response on servers
- 8 hour response on PCs
- All of your Ethernet switches, UPS, firewalls, backups and servers are covered
- All parts and labour are included
- System monitoring and monthly reporting
