Cornerstone Business Solutions

IT Support

Outsourcing Network/Second-Line IT Support

Outsourcing your network support or second-line IT support means putting your trust in a provider who can have a considerable impact on your business if it all goes wrong. That’s why you should choose our multi award winning support service.

Cornerstone provides the specialist skills and experience to help you. People, rather than machines, man our support lines. So, the immediate benefit is no queuing. You’ll get straight through to experienced people who will own the problem and resolve it for you.

Whilst we do offer on-site support, our customers really value the fact that within moments, and under the tightest security, our remote IT support experts can ‘get inside your system’ and see the problem for themselves.

The engineer can see first hand if the user is doing anything incorrectly, is able to identify software problems and fix them remotely. Speedy, cost effective support delivered electronically.

 

 

       

Best New Business Awards 2009: Service Award Winner | Best New Business Awards 2009: Overall Winner, named the Best New Business in the Teesvalley | North East Business Awards 2009: Service Award Winner

Our All-Inclusive Support Package

Our 'All Inclusive' IT support package includes the following benefits:

  • Unlimited day to day IT support for covered equipment
  • Unlimited support for your entire network
  • No travel time, mileage, or ‘call out charges’
  • One support telephone number for all IT issues
  • Budgeted IT support
  • Covers servers, PCs and laptops
  • SLA available with guaranteed response times
  • IT strategy meetings
  • Secure protection & updates
  • Performance reporting
  • Hardware auditing and reporting
  • Flexible support dependant on size
  • Easy implementation over multiple offices

Why Choose Cornerstone?

  • Multi Award winning IT Support
  • Middlesbrough FC Official Technology partner
  • Excellent Customer Service
  • Excellent Technical support
  • A company that’s cares about your network so you can care about your business

Contact us today to discuss your requirements and start your one month free trial!

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